Effective Date: 10 Sep, 2025
At MyChikoo, we aim to provide high-quality products and a smooth shopping experience. If for any reason you are not satisfied with your purchase, this Return and Refund Policy outlines your options. By shopping with us, you agree to the terms below.
Returns
- Products can be returned within 7 days from the date of delivery.
- Items must be unused, in original condition, and with all packaging, tags, and invoices.
- Certain items (such as perishable goods, personal care products, or items marked as “non-returnable”) are not eligible for return.
- To request a return, please contact our support team at support@mychikoo.com with your order details.
Refunds
- Once your returned item is received and inspected, we will notify you of the status of your refund.
- Approved refunds will be processed to your original payment method within 5–7 business days.
- Shipping charges (if any) are non-refundable, unless the return is due to a defective or wrong item delivered.
Replacements
- If you receive a defective, damaged, or incorrect product, we will provide a replacement at no additional cost.
- Please raise the replacement request within 48 hours of receiving the product, with photos/videos as proof.
Order Cancellations
- Orders can be cancelled before they are shipped. Once shipped, cancellations are not possible.
- In case of cancellation before shipping, a full refund will be initiated to your original payment method.
Exceptions
- Items bought during clearance sales, promotions, or with discount codes may not be eligible for return/refund, unless defective.
- Gift cards and downloadable digital products are non-refundable.
Note: This Return and Refund Policy should be read together with our Terms and Conditions and Privacy Policy.